Sedgwick Government Solutions brings together the people, processes, technology, and experience to support a wide variety of programs, dedicated to maximizing outcomes. As experienced government contractors with recognized technical expertise, Sedgwick Government Solutions has successfully integrated industry best practices for third party administration, workers’ compensation claims and case management, national provider networks, property loss adjusting, claims management and specialty consulting services, software and contact center into federal, state and local government environments.
Experienced government contractors
Since 2003, we have been supporting federal agencies in the management of their Federal Employees’ Compensation Act (FECA) programs. Understanding the nuances associated with government agencies, we have a focus on the development and implementation of highly specialized health programs, products, and services tailored specifically for federal government agencies. We provide services in all 50 states and U.S. territories, and our customers include federal, state and local government agencies. Our services and software complement customers’ business processes in order to maximize productivity, employee potential and program outcomes.
In 2021, Sedgwick Government Solutions acquired Managed Care Advisors to begin our journey into providing services and support for the federal space. MCA will continue to service all existing client contracts, while all new business will be serviced by Sedgwick Government Solutions. Founded in 1997, our team of clinical professionals, analysts, and technical experts are dedicated to maximizing employee health and productivity. We create practical solutions with measurable goals and outcomes.
In his current role, Rob is the senior executive responsible for business development, marketing and communications, specialty health programs, quality assurance, innovation and product development for Sedgwick’s government solutions team.
A claims and managed care industry veteran, Robert is a proven leader with more than three decades of experience driving excellent program results, building lasting client relationships, and ensuring regulatory compliance. He most recently served as an executive vice president of Sedgwick, overseeing the integration of acquired operations and implementation of new client programs.
Robert joined Sedgwick in 1991 and has held a wide array of roles and responsibilities within the organization including services provided to governmental entities, including the U.S. federal government.
Senior vice president, strategy and innovation
In his current role, Rob is the senior executive responsible for business development, marketing and communications, specialty health programs, quality assurance, innovation and product development for Sedgwick’s government solutions team. He has more than 25 years of claims, managed care, business development, and consulting experience.
Prior to joining Managed Care Advisors (MCA) in 2016, Rob held senior operational management and business development roles with a number of commercial claims and managed care organizations, including as director of operations for MCN, assistant vice president for Healthcare Solutions, and vice president of sales for York Risk Services Group.
David L. Orlando, CHIE
SVP/Managing Director of specialty programs
David brings over 35 years of experience in healthcare administration with in-depth knowledge of claims and service management, information systems, network development/management, strategic and financial planning, project management, healthcare analytics and organizational leadership. David has held many roles including President of Consulting Services, Chief Operating Officer, Corporate Vice President, and Chief Medicaid Officer of several multi-billion-dollar organizations supporting both commercial and government programs.
In his current role, David is responsible for the overall management and oversight of service delivery of Sedgwick Government Solutions’ TPA Operations and Specialty Programs. His primary role is to ensure the delivery of quality service, excellent client relationships, optimal financial results within the prescribed budget, colleague development; and for achieving unit revenue and organizational growth targets.
Dr. Tifani L. Gleeson
Chief medical officer, MD, MPH, FACOEM
Dr. Gleeson is board-certified in occupational medicine by the American Board of Preventive Medicine.
Prior to joining Manage Care Advisors (MCA) in 2016, Dr. Gleeson served in numerous leadership positions in the U.S. Navy, including as associate director of the occupational and environmental medicine residency program, Uniformed Services University. She also supported the Fleet Marine Force and Navy active duty and civilian personnel across operational and clinical activities, assessing occupational and environmental exposures, illnesses and injuries as part of federal workers’ compensation, employee health, force readiness and wellness programs.
Dr. Gleeson is a fellow in the American College of Occupational and Environmental Medicine and has supported the college on the Maintenance of Certification Committee, Council of Education and Academic Affairs, and Task Force for Awareness and Quality Improvement.
Managing director, senior vice president, MSHA
Susan has more than 30 years of experience in the healthcare industry in the areas of client services, management of strategic accounts, managed care program operations, employee benefits including workers’ compensation, and program development, management and evaluation for government entities, employers, payers and providers.
In her current role, she has oversight responsibility for Sedgwick Government Solution’s client services, which include account management, reporting and analytics, and consulting practice. Susan leads the client services team in our longstanding commitment to positive customer experience and client success.
Senior vice president, TPA operations
Steve has nearly 30 years of experience in claims management with leadership roles in claim operations, workers’ compensation product development/management, procurement, and regulatory compliance. As a member of the senior leadership team, he oversees claims operations, including claim processing and support services, medical bill review, member services and call center operations, and document management for Sedgwick’s government solutions. He works closely with all business units to analyze program performance and identify opportunities to improve outcomes.
Steve transition from Sedgwick to Sedgwick government solutions in 2022. His previous roles include claim handling and management, workers compensation product management team, national account manager, procurement, and regulatory compliance.
Managing director, CIO & security officer
Michael has oversight responsibility for all of the organization’s technical solutions, including corporate governance, risk and compliance functions, and promoting effective cyber and information security policies to address resilience, insider threat and third-party risk management.
With more than two decades of experience in supporting information security requirements for both the U.S. Department of Homeland Security and the Department of Commerce, Michael is recognized as an expert on government regulations and standards such as FISMA, HIPAA, and NIST.
Since beginning his career with the U.S. Marine Corps, Michael has held notable roles in security operations and business development. He is a certified information security officer, project management professional, certified professional in healthcare information and management systems, a PECB: ISO/IEC 27001 lead implementer, certified information systems security professional, information technology Infrastructure Library v3 and v4, certified enterprise architect, and certified scrum master.
Senior vice president case management
Aimee has more than 40 years of nursing experience, having spent 32 of those focused specifically on workers’ compensation case management, interfacing with FECA, FELA and private sector management.
She began her career with Managed Care Advisors (MCA) in 2005 as a telephonic case manager.
Aimee has held a certification in case management since its inaugural exam in 1993.
Chief financial officer
In her current role, Jo has oversight responsibility of financial management, budget planning and forecast, risk mitigation and growth sustainment. She brings more than 25 years of experience in financial management in the federal markets.
Before joining Sedgwick government solutions, Jo served as controller of a mid-sized firm providing strategic planning, acquisition management, and IT and system solutions to the Department of Defense.
Her knowledge and expertise extend to the areas of pricing, bid and proposal cost volume development, DCAA-incurred costs rates and government auditing compliance.